Terms and Conditions

Returns & Refunds policy

If your delivery is incorrect, damaged, or unsatisfactory in any way please email us with the details within 7 days. If you receive a delivery with any breakages we will organise for the broken bottle(s) to be replaced at no additional charge. We will bear the reasonable cost of returning goods that are incorrect. Any products that are returned must be unopened.

Risk of damage, loss or deterioration to product passes to the buyer upon delivery and therefore no refunds are offered for products that are damaged after delivery.

Delivery information

Wines are shipped with Australia Post or via courier and you should expect delivery of your wine within 3 to 10 working days, depending on your location. Postage is calculated once you have completed your shopping and will be displayed at the checkout when your payment is finalised.

A signature is required on all deliveries. When you are not available at the time the delivery is attempted Australia Post will leave a card to let you know the wines are available to be collected at your Post Office. If you are unable to collect the wine within 10 days Australia Post may return the wine and additional charges may apply for re-delivery.

Appropriate ID may be required to ensure the recipient is not less than 18 years of age. On delivery please inspect the goods to ensure there are no breakages and that the correct items have been received.

Incorrect address/delivery details.

If any deliveries cannot be made due to an incorrect address or incorrect delivery details, the wines will be returned to us, additional postage charges will apply for re-delivery. Ricca Terra Vintners cannot be held responsible for deliveries to incorrect or incomplete addresses which are provided by the customer. If the incorrect address is supplied to us and the delivery is made, the customer assumes responsibility for the entire purchase.

Credit Cards

Credit card information is sent to the ANZ, using industry standard 2048bit SSL Security Certificate, for processing. No information is stored by Ricca Terra or it’s server. All prices listed are in Australian Dollars.